What does a Field Service Engineer do?

<p>See full video Episode --&gt; <a href="https://youtu.be/loS_vEyMc2o">What does a Field Service Engineer do?</a> or https://youtu.be/loS_vEyMc2o</p><p>Another great Zone3Podcast episode with Field Service Engineer Todd Beaudoin. Todd is originally from North Dakota. Relocating to Arizona to pursue a Bachelor of Science and Electronic Engineering at DeVry University. Starting in the semiconductor industry for the first several years of his career. To when he eventually transitioned into healthcare. He started his training with Fomar MRI manufacturer. There he worked directly with Dr. Raymond Damadian credited as the inventor of Magnetic Resonance Imaging. That very unique experience gave him advanced knowledge of image acquisition which he uses daily to help identify scanner equipment issues. </p><p>After that training, he then worked with GE Healthcare for 13 years. Currently, he works for the Mayo Clinic servicing multi-modality equipment, but mostly his time is spent on MRI. Providing multi-vendor service. Dealing with mechanical problems, environmental controls, electronics, electricity, networking problems, etc. Todd encourages anyone interested in the field to pursue it. It’s a great time considering employers offer incentives such as putting you through school to obtain your degree. </p><p>Todd discusses his day-to-day operations describing the majority of his time spent is reactive in nature. Responding to issues as they arise. Usually reported to him and his department directly from the technologists that operate the scanner. Remote access allows him the ability to diagnose the problem but he prefers to be more hands-on. In addition to unplanned unexpected issues, preventive maintenance also is not only necessary but valuable to stop problems before it happens. Todd describes one of his biggest hurdles to overcome is scanner time. The department allows him the time to investigate, identify, and fix any problems when they happen. Error logs are the most helpful starting point. Some issues are qu