How do you optimize a workforce, but don't lose the stuff that makes work fun!

Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.<img src="http://feeds.feedburner.com/~r/harveynash/techtalks/~4/YDqrW4vfoCU" height="1" width="1" alt=""/>