Your Call is Being Recorded for quality purposes

<p>Join Amas and Bob as they discuss the dreaded message we all hear when calling for service.</p> <p><span style="font-weight: 400;">What is done with my recording and transcripts at most contact centers?</span></p> <p><span style="font-weight: 400;">Who owns the data?</span></p> <p><span style="font-weight: 400;">Three things to change about the recording and quality assurance process.</span></p> <p><span style="font-weight: 400;">Some quotes...</span></p> <ul> <li>"I don't think it's BS they are recorded but they're not listening to a lot of it..."</li> <li>"Here is what your agent hears after you tell them they scored 84...."</li> <li>"At the end of the day, the job you signed up for is an interaction between two people and how they FEEL about it..."</li> </ul> <p>And so much more</p> <p>Contact Amas and Bob.</p> <p><a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a></p> <p><a href= "https://www.linkedin.com/in/bobfurniss/">https://www.linkedin.com/in/bobfurniss/</a> </p> <p> </p>