Working effectively with Support Workers, with Natalie McKenzie, Director of BISS Services

<p>In today’s episode we hear from Natalie McKenzie from BISS Services, about the role and skills of trained Rehabilitation Assistants (RAs), who can provide valuable insights on clients, inform care team colleagues, and advocate on a client’s behalf. She offers us greart tips and advice on supervision, fostering positive relationships, contracting, wellbeing, and dealing with discriminatory behaviour from clients.</p>