Why you should stop insulting customer service representatives

<p>Today on the Techpoint Africa Podcast, our Managing Editor, Emmanuel sits down with Emmanuel Gbolade, Co-founder and CEO of communication startup, Termii to discuss customer service in today's digital world, especially in the fintech space.</p> <p>They discuss the role of third parties in service delivery, customer communication, the need for a strong and implementable support system, and some of Termii's plans for consumers.</p> <p>To advertise or promote your brand, visit <a href="https:/techpoint.africa/advertise">this link</a> or send an email to <a href="mailto:business@techpoint.africa" target="_blank" rel="nofollow noopener">business@techpoint.africa</a><br /><br />Explore the <a href="https://techpoint.africa/2022/08/18/explore-the-fintech-in-everything-at-the-fintech-summit-2022">fintech in everything at The Fintech Summit 2022&nbsp;</a><br /><br /><strong>Timestamps</strong><br />00:00 - Intro<br />01:53 - We meet Termii and Emmanuel<br />06:59 - Termii, but for the everyday person <br />09:57 - How to retain and communicate better with customers <br />17:50 - Behind the scenes of a communication downtime<br />24:21 - How do you handle customer support training<br />26:34 - Dealing with a large customer base<br />32:05 - Lessons from building in silence<br />35:40 - Who Termii works with<br />39:39 - What you're doing wrong in customer support<br /><br /><strong>Useful links</strong></p> <ul> <li>From Lagos to San Francisco: <a href="https://techpoint.africa/2020/06/15/emmanuel-gbolade-journey-building-twilio-for-africa">Emmanuel Gbolade&rsquo;s journey building Termii</a>&nbsp;</li> <li>Termii Elevate 1.0 Conference &mdash; <a href="https://www.youtube.com/watch?v=O1Tkerb2-WI&amp;t=10299s">Scaling with stellar communication technologies</a></li> </ul> <p>This episode was produced by Ogheneruemu Oneyibo and Gracious Sede<br /><br />Email us your feedback at <a href="mailto:podcast@techpoint.africa" target="_blank" rel="nofollow noopener">podcast@techpoint.africa</a>. Visit <a href="http://www.