Why You Should be Quantifying Customer Sentiment w/ Sid Banerjee

<p><span style="font-weight: 400;">The uncertainty and challenges surrounding COVID-19 are impacting every business right now. </span></p> <p> </p> <p><span style="font-weight: 400;">Company leaders everywhere need to make difficult decisions quickly. This is no time for sentiment.</span></p> <p> </p> <p><span style="font-weight: 400;">Wait, no. Scratch that. This is actually the perfect time for sentiment.</span></p> <p> </p> <p><span style="font-weight: 400;">Customer sentiment, that is. </span></p> <p> </p> <p><a href= "https://www.linkedin.com/in/sidbanerjeewdc/"><span style= "font-weight: 400;">Sid Banerjee</span></a><span style= "font-weight: 400;">, Executive Vice Chairman, Founder & Chief Strategy Officer at</span> <a href= "https://www.clarabridge.com/"><span style= "font-weight: 400;">Clarabridge</span></a><span style= "font-weight: 400;">, joins me on the podcast to go over why quantifying customer sentiment is one of the best tools a leader can use to guide their decisions — especially in a crisis.</span></p> <p> </p> <p><span style="font-weight: 400;">Sid shares some interesting, real-world examples on just how companies in some of the hardest-hit industries are using Clarabridge’s platform to tap into these insights and make the difficult decisions required in a crisis.</span></p> <p> </p> <p><span style="font-weight: 400;">We cover:</span></p> <p><span style="font-weight: 400;">- How to use your customers’ voices to drive loyalty and reduce risk</span></p> <p><span style="font-weight: 400;">- How quantified customer sentiment is shaping the actions of companies in healthcare, finance, and travel.</span></p> <p> </p> <p><em><span style="font-weight: 400;">This post includes highlights of our podcast interview with</span></em> <a href= "https://www.linkedin.com/in/sidbanerjeewdc/"><em><span style= "font-weight: 400;">Sid Banerjee</span></em></a> <em><span style= "font-weight: 400;">at</span></em> <a href= "https://www.clarabridge.com/"><em><span style= "font-weight: 400;">Clarabridge.</span></em></a>