Why Does Customer Experience Matter: Creating Memorable Connection with Your Clients with Lindsay Taylor

<p>Why Does Customer Experience Matter? </p> <p>Investing time, energy, and money into considering what our clients are experiencing on the other end can be the difference between your brand being like everyone else's and being UNFORGETTABLE. </p> <p>In this week's episode, with my dear friend and pro-business collaborator, Lindsay Taylor, we get into that and more! </p> <p>Lindsay is one of my favorite people and bestest friends! Our friendship is such a great example of one of those connections I was talking about in last <a href='https://bit.ly/SBTMeetingentrepreneurs'>week’s episode</a>. You truly have NO idea how the next person you meet will change your life. You never know where you'll meet them and spoiler alert: if you haven't listened to last week's episode yet, it doesn't need to be at a formal networking event! </p> <p>Lindsay Taylor is a genuine true blue human being with a huge heart. She’s always checking in on me, supporting me through thick and thin, and cheering me on. We talk more about what it’s taken to sustain a business friendship in this episode and I think you’ll really appreciate the honesty and authenticity. We share that it hasn’t always been poppy fields and apple orchards. We’ve had to have really difficult conversations and work through stuff, and it's been entirely uncomfortable at times. </p> <p>In addition to sharing the secrets of our friendship in this episode, we get into a few other great topics around CONNECTION and Customer Experience: </p> <ul><li style="font-weight:400;">How brands can evolve and shift over time</li> <li style="font-weight:400;">The experience of running two businesses simultaneously and can we effectively run them both at full speed at the same time? </li> <li style="font-weight:400;">Why does customer experience matter and how to infuse more of YOU into your brand and customer experience</li> <li style="font-weight:400;">How to create customer connection and memorable client moments so you get referred to all their friends and build lasting relationship