Who should own the contact center?

<p><span style="font-weight: 400;">"Which is worse? What if we had a zero abandon rate? OR </span><span style= "font-weight: 400;">What if we reduced service level?”</span></p> <p><span style="font-weight: 400;">“Marketing claims it sets half of its budget on fire and keeps getting funding.”</span></p> <p> </p> <p><span style="font-weight: 400;">“tell me why you matter? Tell me why we should spend more? "</span></p> <p>Contact Amas and Bob.</p> <p><a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a></p> <p>https://www.linkedin.com/in/bobfurniss/</p>