Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

<span style="font-weight: 400">Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on. </span> <div> <p style="line-height: 16.5pt">Greg Bunch, <a href="https://aspenautoclinic.com/" target="_blank" rel="noopener">Aspen Auto Clinic</a>, <a href="https://www.transformersinstitute.com/" target="_blank" rel="noopener">Transformers Institute</a>. Listen to Greg’s previous episodes <a href="https://remarkableresults.biz/?s=Greg+Bunch" target="_blank" rel="noopener">HERE</a>.</p> <span style="font-size: 12pt">Show Notes:  </span> </div> <ul> <li style="font-weight: 400"><span style="font-weight: 400">The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Over the last two years- people stopped buying new cars and are keeping their cars longer</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Challenges- car count dropping post-COVID, you must continue to work hard on your customer service. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">The first part of the customer experience is the phone call </span></li> <li style="font-weight: 400"><span style="font-weight: 400">FORD - Ford is family, occupation, recreation, and dreams</span></li> <li style="font-weight: 400"><span style="font-weight: 400">What are people scared about with auto repair? People are saying they want someone to be nice to them</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Coaching- fine-tune your craft</span></li> <li style="font-weight: 400"><span style="font-weight: 400">A good CEO is looking long into the future to find out what's going to happen in our industry</span></li> <li style="font-weight: 400"><span style="font-weight: 400">By 2030 IC