When It's More Important To Be Kind Than Nice

<p>Our guest today is Christi Scarrow, a woman who wears many hats. She’s a partner at the Canadian consulting firm Lighthouse Nine Group, she’s an expert in organizational accountability, and she’s the author of Truth Warriors: The battle to hear, be heard and make decisions that count. </p><p></p><p>Fortunately for us, the need to communicate effectively in difficult situation is a common thread across all of those aspects of Christi’s life, and she shares a huge amount of very practical advice on how to do that well with supervisors, employees and peers. </p><p></p><p>To learn more about Christi and to order her book, please visit www.truthwarriors.ca.</p><p></p><p>Thanks to Jim Cirillo and Rachel Greenberger for you know what. Send questions to wtswtgt@gmail.com. Follow us on Twitter at #wtswtgt. And until next time ... always be positive!</p>