When customers never have to hold?

<p dir="ltr">You dial a 1800# and it tells you someone will hold your place in line and call you back when it is your turn? Is someone actually holding your place in line?</p> <p dir="ltr">Key Quotes:</p> <p dir="ltr">"It allows you to not have to listen to Michael Bolton sing “when a man loves a woman for the thirteenth time.” Or even worse, here the “your call is important to us” for the 25th time!"</p> <p><strong id= "docs-internal-guid-9d1dfa29-7fff-f842-25cf-a23280e88259">"Yes it is lipstick on a pig- but I am not sure you want your pig to walk around all the time with lipstick on - instead, only use the lipstick for special occasions." - Bob </strong></p>