When complaints roll in, PBS's public editor uses them to spark community conversations.

With the proliferation of social media channels, misinformation and disinformation now spread as fast as the click of a trackpad. Even for a trusted outlet like PBS — nationally recognized for its family friendly programming and sober, nonpartisan news coverage — this era has brought a flood of digital rumors to quell. As the public editor at PBS, Ricardo Sandoval Palos fields complaints for the organization and uses community feedback to cultivate conversations between viewers and PBS’s creative teams.