What You Should do When People Complain About Your Product or Service | Ep. #965

Nomzy Stholly

5 min

Investing & Markets

Description

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback. We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress <a href= "https://docs.google.com/forms/d/e/1FAIpQLSegKGoOGZ2CfPUZjPMAMSWD_lBVKSSRym1HP57fQJV67oAwEw/viewform"> here</a>! TIME-STAMPED SHOW NOTES: <ul> <li>[00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service</li> <li>[00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.</li> <li>[00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.</li> <li>[02:05] Sometimes, people will complain, but it won’t make sense to address it.</li> <li>[02:30] Solve the problems that a majority of the complaints are about.</li> <li>[02:54] Eric likes to send NPS surveys.</li> <li>[03:00] His team uses <a href="https://www.asknicely.com/">AskNicely</a>.</li> <li>[03:28] Neil likes <a href="https://qualaroo.com/">Qualaroo.</a></li> <li>[03:45] SurveyMonkey has built-in feedback tools.</li> <li>[04:00] Compl

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Episodes

What You Should do When People Complain About Your Product or Service | Ep. #965

Nomzy Stholly

5:51