What Is Your Duration of Service? Carolyn Coquillette [RR 810]

Recorded Live at the 2022 Transformers Summit with Carolyn Coquillette, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called 'Duration of Service.' This feature tracks how long a customer's car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production. Carolyn Coquillette, <a href="https://lusciousgarage.com/" target="_blank" rel="noopener">Luscious Garage,</a> San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes <a href="https://remarkableresults.biz/?s=%22Carolyn+Coquillette%22" target="_blank" rel="noopener">HERE</a>. <strong>Show Notes:</strong> <ul> <li><span style="font-weight: 400">Duration of service- what does the customer experience? How long were they aware from their car? You want a low duration of service. </span></li> <li>How much money did you make for the number of hours that car was in the shop?</li> <li><span style="font-weight: 400">Speed is not enough- it's how much profit you are getting for the amount of time that the car is in the shop</span></li> <li><span style="font-weight: 400">Saves all the data from last month to compare month by month</span></li> <li><span style="font-weight: 400">When the car is not getting fixed you're not generating gross profit</span></li> <li><span style="font-weight: 400">Signup for a Shop-Ware demo- <a href="http://getshopware.com" target="_blank" rel="noopener">getshopware.com</a></span></li> </ul><br/> Connect with the Podcast: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener"><strong>Aftermarket Radio Network</strong></a> <a href="http://youtube.com/carmcapriotto" target="_blank" rel="noopener"><strong>Subscribe on YouTube</strong></a> <a href="https://remarkableresults.biz/episodes" target="_blank" rel="noopener"><strong>Visit us on the Web</strong></a> <a href="https://www.facebook.com/RemarkableResultsPodcast" target="_b