What is Customer Experience and Why It's Important

<p>Today we dig in HOW to create the ULTIMATE client experience. Taylor is a national speaker on how to provide a valuable client experience and understand what clients need to have a great process. <br/><br/>Three years, from start of Taylor Hack’s real estate career to the Top5% of the Greater Edmonton Area marketplace and Top 2% of all RE/MAX Agents worldwide. Thirty two months, from the beginning to RE/MAX Hall of Fame. Real Estate Professional Magazine featured Taylor as a Young Gun, a fresh trailblazer already pushing the limits of residential real estate and RISMedia profiled Taylor as part of “The Launch of a Refreshed Icon” feature. &quot;Awards and Accolades are the benchmarks of progress,&quot; in Taylor’s opinion, &quot;they’re indicators that we’re creating a rare value in a very competitive marketplace.&quot;<br/><br/>Join Justin Konikow, the host of the Prime People Podcast along with Taylor Hack on Thursday, November 25th at 11:00am Central / 1:00pm Eastern as they discuss how YOU can create an amazing customer experience from start-finish every time.<br/><br/>0:54 - Introduction<br/>2:55 - Client Experiences<br/>12:31 - Things Get Lost in Translation<br/>15:18 - Client Delivery Methods<br/>17:37 - Find Ways to Make a 5 Star Experience<br/>19:30 - They Want Time Saved &amp; Value<br/>24:45 - Virtual Networking<br/>27:08 - Onboarding Experience<br/>30:11 - Seeing the Bigger Picture<br/>33:05 - The Data sheet<br/>36:08 - Making Great Interactions<br/>39:03 - Order of Operation<br/>40:54 - Gifting Post-Transaction<br/>44:09 - Hanging out with Like Minded People<br/>46:54 - Greatest Lesson Learned <br/>47:48 - How has Failure Shaped Taylor Hack<br/>49:49 - Missing the One or Overpaying<br/>51:37 - Community Support<br/>56:00 - Virtual Reality and the Future<br/>58:00 - Conclusion</p>