What is a Contact Center?

<p>Bob and Amas break down exactly what the Contact Center is and is not:</p> <ul> <li>The term Call Center should be retired </li> <li>Implications of Remote Agents </li> </ul> <p>Quotes:</p> <p><span style="font-weight: 400;">“If you are still calling it a call center, I am judging you”</span></p> <p><span style="font-weight: 400;">“If the Telephone is your only channel, you are doing it wrong"</span></p> <p><span style="font-weight: 400;">“We are the contact center, the engagement center, the data center - and yes - the call center! We should have a strong impact on the company - no matter which channel the customer uses!”</span></p> <p> </p> <p>And so much more!</p> <p> </p> <p> </p>