What Customers Want

<div class= "et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"> <p>Tony Ulwick is the pioneer of Jobs-to-be-Done Theory, the inventor of the Outcome-Driven Innovation® (ODI) process, and founder of strategy and innovation consulting firm, Strategyn. He has applied his ODI process at some of the world’s leading companies and across nearly all industries to inform breakthrough innovations – achieving a success rate that is 5 times better than the industry average.</p> <p>Philip Kotler calls Tony “”the Deming of Innovation”” and credits him with bringing predictability to innovation. Published in Harvard Business Review and MIT Sloan Management Review, Tony is also the author of best sellers What Customers Want and Jobs-to-be-Done: Theory to Practice.</p> <p>He is eager to continue sharing insights that will inspire leaders of organizations, executive teams, and innovators to change the way the world innovates.</p> </div> </div> <div class= "et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"> <p><strong>Connect with Jon Dwoskin:</strong></p> <p>Twitter: <a href= "https://twitter.com/jdwoskin">@jdwoskin</a><br /> Facebook: <a href= "https://www.facebook.com/jonathan.dwoskin">https://www.facebook.com/jonathan.dwoskin</a><br /> Instagram: <a href= "https://www.instagram.com/thejondwoskinexperience/">https://www.instagram.com/thejondwoskinexperience/</a><br /> Website: <a href= "https://jondwoskin.com/">https://jondwoskin.com/<br /></a>LinkedIn: <a href="https://www.linkedin.com/in/jondwoskin/">https://www.linkedin.com/in/jondwoskin/</a><br /> Email: <a href= "mailto:jon@jondwoskin.com">jon@jondwoskin.com</a><br /> Get Jon’s Book: <a href= "https://jondwoskin.com/the-think-big-movement/">The Think Big Movement: Grow your business big. Very Big!</a></p> <p> </p> <p><strong>Connect with Tony Ulwick:<br /></strong></p> <p>Website <a href= "https://strategyn.com/">https://strategyn.com/</a><br /> L