Transformational, Innovative and Inspiring: Susan Chapman-Hughes

<p><span style="font-weight: 400;">February is Black History Month. To celebrate, we are airing a weekly four-episode series featuring exceptional African American leaders. I hope you will be inspired by these amazing leaders, just as I was, and share their stories with those you love and admire.</span></p> <p> </p> <p><span style="font-weight: 400;">In today’s second episode of the series, Susan Chapman-Hughes joins us! Susan is a phenomenal woman who is currently the Executive Vice President and Global Head of Digital Capabilities, Transformation, and Operations for American Express. She was also named one of the 100 most creative people in business by Fast Company and has been recognized as one of the most influential women in payments by PaymentsSource. Additionally, Susan is the Director of JM Smucker Company, has served as a Director for Potbelly Corporation, and has served on the Board of Trustees of the National Trust for Historic Preservation and Girls Inc. As a Senior Business & Digital Transformation Executive, Susan defines and brings strategy to action to deliver results. Throughout her career, she has driven top and bottom-line performance, grown businesses, promoted efficiencies, and simplified operations at global companies.</span></p> <p> </p> <p><span style="font-weight: 400;">In our conversation together, Susan inspires us with her story, her wisdom, her insights, and her dedication and authenticity in all that she does. She gives advice on how to become the best leader</span> <em><span style= "font-weight: 400;">you</span></em> <span style= "font-weight: 400;">can be, the key lessons that other leaders should take heed of, tangible next steps to take on elevating your leadership, the key attributes that differentiate successful leaders and CEOs from unsuccessful ones, why we need to pave the path for the leaders of tomorrow as the leaders of today, and much more.</span></p> <p> </p> <p><span style="font-weight: 400;">Her powerful insights on transformational, innovative, and inspiring leadersh