Transaction Focus vs. Relationship Focus | Dr. Kelly Henry

<p><span style="font-weight: 400;">“Keeping customers is where exponential growth and profit come from. But so many businesses miss that opportunity.”</span></p> <p><span style="font-weight: 400;">In today’s 1:40 episode of The Radio Free Enterprise Minute, Dr. Kelly Henry, The Customer Service Doctor and author of Define and Deliver Exceptional Customer Service, explains how a business can grow exponentially by focusing on service instead of sales.</span></p> <p><span style="font-weight: 400;">Watch, search, download, or listen to our entire conversation, “Growing Profits with Customer Service” on Radio Free Enterprise:</span> <a href= "https://radiofreeenterprise.com/growing-profits-with-customer-service-dr-kelly-henry/"> <span style= "font-weight: 400;">https://radiofreeenterprise.com/growing-profits-with-customer-service-dr-kelly-henry/</span></a></p>