Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes https://remarkableresults.biz/?s=karim+morsli (HERE). Key Talking Points Training- to give someone the skills needed/upgrade skills to complete a job Training approach- overarching similarity but there should be a difference depending on the position.  Technician training- has to be calculated, sustained, progressive, evolve with changes in technology. It will change the most in business. Learning is a part of your culture and ongoing. Starts from top-down.  Create self-awareness with your employees- how do you lead? Are you asking questions as a leader (not accusatory but leading questions)? Do you have a marketing calendar? How about a training calendar? ASE certifications- know your worth and grow from there and get a sense of fulfillment through achievement    Assessments/competence- all starts at recruiting/hiring. “Garbage in, garbage out.” Constantly assess what their skill level is, never do cookie-cutter training. Be individualized. Also, train for what your business needs too. Assessments are launching off point for improvement. Unconscious Competence, Conscious Competence, Conscious Incompetence, Unconscious Incompetence Has training become unprofessional? Ask employees to