They Did What!?..Lessons We Learned From The Professions

<p>We take a side step from our usual health chat to discuss how customer service we have received and business systems we have been helped or hindered by has influenced our professional practice. </p><p>In an era when business loyalty is at an all time low, we explore what has worked for us as customers and what we would avoid doing at all costs!!!</p><p>In this episode we change the names to protect the guilty and shine a light on the good ones.</p><p>We discuss the excellent examples we have seen of great craftmanship in work combined with honesty and integrity. <br>We've modelled our businesses around being like this and having our clients be delighted with the results for years.</p><p>Sadly it has not all been like that, and we also talk about the negative experiences we have seen.</p><p>Byron recounts stories of terrible rewards as a member of executive clubs with a certain airline.<br>There are stories of businesses that have staff that cannot listen and horror stories of out of date tech that slowed entire operations down to a grinding halt.</p><p><br>We explore the benefits of being a small operation with autonomy and a clear direction.<br>How we like to communicate fast and decisively as well as reward our best clients instead of punish them!</p><p>We talk about Mike Matthews of Team Legion and Byron details how he learned to create a product the he himself always wanted in fitness and health as well as then over deliver on service.</p><p><br>At Profound Fitness we've steered away from the corporate model of charging as much as you can and giving as little as possible (nickle n' diming the customer), and embraced charging a fair price for our services and caring about the work we do and people we serve.</p><p><br></p><p><br>Got a podcast topic you'd like us to talk about? Drop us a line at the sites below!</p><p>Contact us through the gym with your questions.</p><p><br></p><p><a href="http://www.profoundfitness.co.uk/">http://www.profoundfitness.co.uk/</a></p><p><br></p><p><br></p><p>Find us on