Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis [Journey Mapping]

<p>Therese Steiner - Director of Strategy &amp; Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer journey to drive continuous improvement. </p><p> </p><p>Join the Press 1 For Nick community on LinkedIn <a href="https://www.linkedin.com/company/press-1-for-nick/">here</a> and connect with Nick <a href="https://urldefense.com/v3/__https://www.linkedin.com/in/nickglimsdahl/__;!!HXCxUKc!gH122KqHBpoMOJ9OaIuRsMnwxj_4Hht4y2Nr6F7RFxSgHGf27Vv6gw0-OqeCfP8%24">here</a>.</p><p> </p><p>Powered by, <a href="https://urldefense.com/v3/__https://www.govds.com/__;!!HXCxUKc!gH122KqHBpoMOJ9OaIuRsMnwxj_4Hht4y2Nr6F7RFxSgHGf27Vv6gw0-lzQ_pzA%24">VDS</a></p><p> </p><p>#customerexperience #customerservice #press1fornick</p><p> </p><p><strong><a rel="payment" title="★ Support this podcast on Patreon ★" href="https://www.patreon.com/press1fornick">★ Support this podcast on Patreon ★</a></strong></p>