The Softer Side of Leadership

On this episode of ACHE’s Healthcare Executive Podcast, Chris Coraggio explores agility and resiliency in healthcare leadership with Amer Kaissi, PhD, professor, healthcare administration, Trinity University, San Antonio, and the 2019 recipient of ACHE’s James A. Hamilton Award for his book "Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders." They discuss Amer's research, which revealed that the best leaders are not only ambitious, strong and accountable, but also humble, compassionate and kind.