The Secret to Delivering a Remarkable Customer Experience | Ep. #590

<p><span style="font-weight: 400;">In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers.</span></p> <p><strong>TIME-STAMPED SHOW NOTES:</strong></p> <ul> <li><span style="font-weight: 400;">[00:27] Today’s Topic:</span> <em><span style="font-weight: 400;">The Secret to Delivering a Remarkable Customer Experience</span></em></li> <li><span style="font-weight: 400;">[00:35] If you really want to create amazing experiences that your customers love, you have to care about them.</span></li> <li><span style="font-weight: 400;">[01:00]</span> <a href= "https://www.zappos.com/"><span style= "font-weight: 400;">Zappos</span></a> <span style= "font-weight: 400;">goes above and beyond to delight their customers (fast shipping and easy returns).</span></li> <li><span style="font-weight: 400;">[01:45]</span> <a href= "https://www.amazon.com/"><span style= "font-weight: 400;">Amazon</span></a> <span style= "font-weight: 400;">bought Zappos some time ago and they are also a customer-focused company.</span></li> <li><span style="font-weight: 400;">[02:20] When Eric was in Japan, he stayed at the</span> <a href= "http://www.princehotels.com/en/kioicho/"><span style= "font-weight: 400;">Prince Gallery</span></a> <span style= "font-weight: 400;">and he found the customer service aspects remarkable.</span></li> <li><span style="font-weight: 400;">[02:36] He felt special and even minor details were attended to.</span></li> <li><span style="font-weight: 400;">[03:00] Think about creating remarkable experiences.</span></li> <li><span style="font-weight: 400;">[03:05]</span> <a href= "http://www.ritzcarlton.com/"><span style="font-weight: 400;">The Ritz Carlton</span></a> <span style="font-weight: 400;">does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal.</span></li> <li><span style="font-weight: 400;">[03:30] Neil stayed in the