The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]

<p>Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine &amp; Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking.</p><ul> <li> <strong>0:41.206</strong> People might know about you</li> <li> <strong>2:45.090  - 5:17.354</strong> Why CX must be built from within the organization </li> <li> <strong>6:16.947  -  7:37.675</strong> Don’t make decisions based on flawed assumptions </li> <li> <strong>8:15.106  -  9:17.159</strong> Tell Stories to Solve Problems </li> <li> <strong>9:46.294  - 11:03.806</strong> The best way to deliver information is through aggregate/real-life storytelling </li> <li> <strong>11:23.246 - 15:03.345</strong> Get buy-in across the organization by showing how CX impacts business outcomes </li> <li> <strong>17:25.918 - 20:20.225</strong> Most companies think they deliver a great experience, but customers don't agree. How can they know for sure? </li> <li> <strong>21:27.869 -  22:28.164</strong> Has your organization delivered on your Mission, Vision, Values / Brand Attributes? </li> <li> <strong>23:13.948 - 26:01.928</strong> How to get in front of relationship management<p></p> </li> </ul><p><strong>ABOUT NICK GLIMSDAHL<br></strong><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content">Subscribe to my weekly newsletter<br></a><a href="https://twitter.com/Press1ForNick">Find me on Twitter<br></a><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn</a></p><p><br></p><p><strong><br>LISTENER SUPPORT</strong></p><p><strong>Purchase Nick’s books: <br></strong><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNRY/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><strong>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br></strong></a><strong>Apparel: </strong><a href="https://www.teepublic.com/user/press-1-for-nick"