The only metric you should measure in a contact center.

<p>Tune in to hear...</p> <p><span style="font-weight: 400;">“There are lies, there are damn lies and there are metrics!”</span></p> <p><span style="font-weight: 400;">If you can’t measure it, you can’t manage it” - Dr Demin</span></p> <p> </p> <ul> <li>Why are there so many damn metrics in a Contact Center</li> <li>Is chasing Average Handle Time effective?</li> <li>Does Average Rate of Answer really matter?</li> </ul> <p>And so much more!  </p> <p><span style="font-weight: 400;">Contact Amas and Bob.</span></p> <p><span style="font-weight: 400;"><a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a><br /> </span></p> <p><span style= "font-weight: 400;">https://www.linkedin.com/in/bobfurniss/</span></p> <p> </p>