The importance of customer success with Kat Locascio

<p>Brett talks with Kat Locascio, the first Customer Success hire at The Juice. This is Kat’s first time in a CS role, after years of professional experience in recruiting, non-profits, and tech. Kat shares her views on Customer Success, what success looks like to her in this new role, and her 80/20 rule. </p><p>0:00 Intro <br>1:18 Conversation with Kat <br>4:20 Kat’s background <br>8:53 Bad experiences in tech <br>15:44 Role of Customer Success Manager <br>19:50 What does success look like <br>26:15 Outro </p><p>Follow The Juice:| <a href="https://www.meetfathom.com/">Website </a>| <a href="https://www.meetfathom.com/blog">Blog </a>| <a href="https://twitter.com/meetfathom">Twitter </a>| <a href="https://www.linkedin.com/company/67158012">LinkedIn</a><br>Follow Kat:| <a href="https://www.linkedin.com/in/katlocascio/">LinkedIn</a><br>Follow Brett:| <a href="https://twitter.com/IndyMcGrath">Twitter </a>| <a href="https://www.linkedin.com/in/brett-mcgrath-54bb2914/">LinkedIn</a>   </p>