The How and Why of Your Customer's Journey

<p>Customer retention isn't just about having warm fuzzies because our clients love us (they really love us), it's also about being a savvy business owner because it's much more efficient to retain our customers than to find new ones. But what about those of us who are one &amp; done? Do we still care about loyalty? And how does what we do impact upon our customers, their feelings towards us? Today's topic is all about customer experience - what it means to you, how to track it and when to do it.</p><br><p><em>Have you left a rating &amp; review yet? Please take a moment and do so as it helps bring this podcast to other small business owners (and I'd be forever grateful!) If you're listening on Apple Podcasts (formerly iTunes) please rate and review there. If you're not an Apple supporter, you can go to&nbsp;</em><a href="https://www.podchaser.com/podcasts/connections-coffee-confidence-1788572" rel="noopener noreferrer" target="_blank"><em>Podchaser: https://www.podchaser.com/podcasts/connections-coffee-confidence-1788572</em></a><em>&nbsp;Thank you so much for your support!</em></p><p>&nbsp;</p><p><strong>**Hey, are you wondering how to use social media so it helps you reach your goals instead of kill time?</strong>&nbsp;<em>Let me show you the exact steps I use to make sure my client’s social media is strategic and cohesive so that you can use the socials to support your business without wasting time and getting frustrated.&nbsp;</em>Go to<a href="https://www.janicefogarty.com/create-your-social-media-content-strategy" rel="noopener noreferrer" target="_blank">&nbsp;https://www.janicefogarty.com/create-your-social-media-content-strategy</a>&nbsp;to learn more.</p><p>&nbsp;</p><h4><em>My Products:</em></h4><ul><li><a href="https://janicefogarty.podia.com/dont-waste-your-breath-get-your-best-message-across" rel="noopener noreferrer" target="_blank">Don't Waste Your Breath</a>&nbsp;guide on creating your own strategic messaging, based on&nbsp;<em>your&nbsp;</em>business goals. Get this download and learn how to sp