The frustration of being a customer - Episode 416 - The Scribble with Jeremy Bradley

<p>Customer service ain&apos;t what it used to be. Jeremy Bradley talks about the frustration of dealing with businesses. Back when he was working in retail, JB says the focus was always on the customer. Now, it seems like companies -- the big ones, anyway -- make the customer experience as impersonal as possible. Rather than having direct human interactions, companies depend on chat bots, email blasts, obnoxious text messages and pop-up notifications. JB notes how it is becoming increasingly difficult to find contact information on company websites. Instead, customers are given endless pages of &quot;resources&quot; and &quot;knowledge bases&quot; to solve their own problems. Even when calling a company to get help, JB says that conversation is taking much longer than it used to. Is this why we see so many customer  freak-outs caught on bystander cameraphone?</p>