The forgotten essential worker - Contact center agents

<p>Bob and Amas have a great conversation about the following:</p> <ul> <li>What explains the small uptick in customer satisfaction?</li> <li>Contact center agents are also essential workers, or dare we say heroes?</li> <li>How do I tell if I am short staffed or if my agents are just inefficient?</li> </ul> <p>And much much more...</p> <p>To learn more about the show, go to:  www.contactcenter.tv</p>