The fine line between product and engineering

<p><a href="https://www.twilio.com/en-us">Twilio</a> is a customer engagement platform whose communication APIs for voice, text, chat, email, and video are used by millions of developers. See what’s happening on their <a href="https://www.twilio.com/blog">blog</a>, dig into their <a href="https://www.twilio.com/docs">docs</a>, or check out their <a href="https://stackoverflow.com/collectives/twilio?_ga=2.61669996.1944049906.1651632140-1148610530.1651632140">Stack Overflow Collective</a>.</p><p>This summer, Twilio announced CustomerAI, which applies the power of LLMs to the rich troves of customer data that flows through Twilio’s platform. Learn more <a href="https://segment.com/blog/ensuring-your-data-is-ai-ready/">here</a>.</p><p>ICYMI: From the stage of <a href="https://www.wearedevelopers.com/world-congress">WeAreDevelopers</a>, Stack Overflow <a href="https://stackoverflow.blog/2023/07/27/announcing-overflowai/">announced a roadmap</a> for integrating GenAI into our public platform and paid offerings. Check out <a href="https://stackoverflow.co/labs/">Stack Overflow Labs</a> to see what we’re working on.</p><p>Also ICYMI: <a href="https://stackoverflow.blog/2022/07/08/stack-overflow-cto-jody-bailey-conversation-ep-461/">Listen</a> to our conversation with Jody about his path from physics to sales to programming and what drew him to working at Stack Overflow.</p><p>Register for <a href="https://signal.twilio.com/">SIGNAL 2023</a>, Twilio’s customer and developer conference, happening virtually and for free on August 23, 2023. Attendees <a href="https://www.twilio.com/en-us/press/releases/customerai-signal-2023">can expect</a> a deep dive into AI and how it’s revolutionizing customer experience technology.</p><p>Connect with Kathryn on <a href="https://www.linkedin.com/in/kathryn-murphy-7b39b1/">LinkedIn</a> or the social network formerly known as <a href="https://twitter.com/kathrynjmurphy?lang=en">Twitter</a>.</p><p>Connect with Jody on <a href="https://www.linkedin.com/in/jodybailey/">LinkedIn</a>. </p><p>Th