The Critical Role of ESM in Unlocking Seamless EX

<p>Enterprise service management, or ESM, is the concept of applying IT service management to other areas of the business, with the common goal to improve efficiency, performance and results.</p><p>With employee experience becoming increasingly important in the midst of the great resignation, could ESM be the key to protecting your company?</p><p>On this episode of the EM360 Podcast, Editor Matt Harris speaks to Martin Schirmer, President of Enterprise Service Management at IFS, about:</p><ol><li>Why EX is becoming a top priority</li><li>The cost of bad EX and how to stop this</li><li>Implementing ESM within organisations</li></ol><br/>