The Contact Center Show - How to Wow at scale

<p>Amas and Bob discuss the customer experience and how to wow.  In this session:</p> <ul> <li>Bob shares a story on how a person was wowed by guess what company...</li> <li>How do you really deliver empathy?</li> <li>Which is more important NPS or CSAT?</li> </ul> <p>And much more...</p> <p>To learn more about the show or Amas Tenumah and Bob Furniss, go to:</p> <p>www.contactcenter.tv</p>