Tenant Advocate POV

<p>This week&apos;s episode of the PM Collective podcast spotlights Veronique Lutchmaya from &quot;Unique Tenants Consult.&quot; Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client&apos;s specific circumstances based on her experience and knowledge of the rental market. Throughout today&apos;s discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.</p><p>[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. </p><p>[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.</p><p>[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren&apos;t being heard or respected.</p><p>[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.</p><p>[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.</p><p>[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.</p><p>Resources:</p><p>Connect with Veronique:</p><p>Website: <a href='https://tenantsconsult.com.au/'>tenantsconsult.com.au/</a></p><strong><a href='https://mortgageconnects.buzzsprout.com' target='_blank'>Mortgage Connects, an MGIC Podcast</a></strong><br>Insights and tips from top mortgage industry pros!<br><p>Listen on: <a href='https://podcasts.apple.com/podcast/id1573622984' target='_blank'>Apple Podcasts</a> &nbsp; <a href='https://open.spotify.com/show/6GS2AYDkSDkhfiFQv3pswO' target='_blank'>Spotify</a></p><h1>Business owners ar