Technology, Network, Systems and Software: Understand the Why and How [RR 830]

Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business. <p style="line-height: 16.5pt">Jeff Matt, <a href="https://victoryautoservice.com/" target="_blank" rel="noopener">Victory Auto Service</a>, 11 Locations, MN and FL.  Jeff’s previous episodes <a href="https://remarkableresults.biz/?s=%22jeff+matt%22" target="_blank" rel="noopener">HERE</a></p> <p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">David Boyd, <a href="https://www.callinbound.com/" target="_blank" rel="noopener">Inbound INC. </a></span></p> <strong>Show Notes</strong> <ul> <li style="font-weight: 400"><span style="font-weight: 400">VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  </span></li> <li style="font-weight: 400"><span style="font-weight: 400">The entire conversation with a customer happens over multiple phone calls.  </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Phone skills- undervalued when it comes to your business’ success.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Check with your State rules for recorded phone calls.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">IT support- safety net, systems, network, firewalls, servers, cameras.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Identifying inefficiency and technology risks. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Jeff Matt’s security camera caught the burglar at his shop.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search