Stop Stopping Progress [RR 827]

Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should 'stop stopping' and the biggest change and growth in your business comes from within. <p class="p">Tim Chakarian and Johanna Reichert, <a href="https://bimmerphd.com/" target="_blank" rel="noopener">Bimmer PhD Motorsports,</a> Pasadena, CA</p> Show Notes <ul> <li style="font-weight: 400"><span style="font-weight: 400">The transformation was not changing the world but changing who I was and how I looked at things</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Service advisors should have a human connection with each customer</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Look around at the processes that make the magic happen</span></li> <li style="font-weight: 400"><span style="font-weight: 400">The questions are the most powerful part- “What would you do if I wasn’t here”</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Tracking how many customers to know how much you have grown </span></li> <li style="font-weight: 400"><span style="font-weight: 400">The number 1 job of a leader is to replace yourself with someone better</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Fix the owner. Fix the shop</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Stop stopping -  the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Make more time to visit shops and see how they're doing </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Leadership in associations- it's not just who you are in that position, but how did the person before you