Steps for a smoother Customer Escalation | Lauren Costella on Engati CX

<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/laurencostella/'> </a><a href='https://www.linkedin.com/in/laurencostella/'>https://www.linkedin.com/in/laurencostella</a>/ Lauren Costella, Vice President of Customer Success at GoodTime.io gives us some of the Key Customer Success Insights that Drive SaaS Growth. She tells us how important to understand the customer journey and how can we build customer loyalty through feedback. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: http://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI</p>