Staff Training 101: How to Improve Patient Satisfaction at Your Practice

<p>Online reviews have changed how patients choose their doctors. Negative interactions with staff members are broadcast in real-time to anyone who looks up your practice and can be the determining factor in someone’s decision to contact you for treatment. </p><p>Providing positive patient experiences is more critical than ever for growing your practice. A recent study found that 82% of patients say that the quality of customer service at a healthcare practice is the number one reason they chose to go there for treatment. </p><p>What practices can do to meet patient expectations largely rests on staff training and how your team members engage with patients daily.</p><p>In this episode of the DrMarketingTips Show, hosts Jennifer and Corey explore how staff training impacts patient satisfaction and what medical practices can learn from the customer service industry. </p>