Sponsored: Reimagine operations

<p>The past year of living with the <a href='https://news.cuna.org/coronavirus'>coronavirus</a> (COVID-19) pandemic has presented many challenges for credit unions. <br/><br/>But in the face of difficult times, numerous credit unions have used the modification of in-person operations to reimagine business strategy, product and service delivery, and the member experience. <br/><br/>This episode of the <a href='https://news.cuna.org/podcasts'>CUNA News Podcast</a> features Derek Everett, general manager of credit union solutions at <a href='https://www.fiserv.com/'>Fiserv</a>. <br/><br/>Everett explains that credit unions now have a unique opportunity to rethink operations and strategy. That includes technology optimization, process improvements, creation of new products and services, and other priorities that can lead to a better member experience and accelerated growth. <br/><br/>Everett shares specific solutions credit unions should explore, from digital banking to in-branch technologies, and outlines potential next steps for credit unions that have already started putting enhancements in place. <br/><br/>He also previews Fiserv’s sessions and other exciting plans for the <a href='https://cuna.org/gac/'>2021 CUNA Governmental Affairs Conference</a>. </p>