Social Customer Care: Apps and Processes for Success - 254

<p>How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place?</p> <p>In this episode, I interview Dan Gingiss, author of Winning at Social Customer Care, head of global social media at McDonald's, and host of the Focus on Customer Service podcast. </p> <p>Show notes: <a href= "https://www.socialmediaexaminer.com/254">https://www.socialmediaexaminer.com/254</a></p>