Show empathy for your customers

<p>Jocelyn Goldfein is a managing director at Zetta Venture Partners, a Silicon Valley-based venture capital firm that invests in AI-first startups. Jocelyn led engineering teams while at Facebook and VMware during their high-growth years before becoming a venture capital investor. In founders, she looks for real empathy for customers. Jocelyn has backed over 20 startups focused on enterprise infrastructure and artificial intelligence.</p><ul><li>Real empathy for the customers is critical to a great go-to-market strategy.</li><li>Throwing a ton of irrelevant data at an AI model doesn’t make the model more useful. Data can only create real value if it is relevant and clean.</li><li>Having the right people around the founding team makes big problems smaller, but the wrong people make small problems bigger.</li><li>Sustainable innovation requires a combination of user needs and robust business models.</li><li>Non-profit: <a href="https://codepath.org/">CODEPATH.ORG</a></li></ul>