Should We Join Frontier Airlines in Eliminating Calls?

<p>Join Amas and Bob as they discuss eliminating phone calls from contact centers:</p> <p>Before you join the movement to eliminate phone calls from your contact center you should listen to this.</p> <p> </p> <p>Select quotes.</p> <ul> <li>"I think they are trying to kill the phone call because they're expensive...."</li> <li>"Is frontier airline the model for customer service?"</li> <li>"At the end of the day, if I think of the best phone call I have ever had with a customer service agent, I still wish had never happened...."</li> </ul> <p>And much more</p> <p>Contact Amas and Bob.</p> <p><a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a></p> <p><a href= "https://www.linkedin.com/in/bobfurniss/">https://www.linkedin.com/in/bobfurniss/</a> </p>