Shep Hyken - Chief Amazement Officer - Shepard Presentations [Customer Service]

<p>Shep Hyken talks about how he got started in CX, Why FINE is the F BOMB of customer service, and he walks through the five cults of the customer. You can connect with Shep Hyken  on <a href="https://hyken.com/">www.hyken.com</a> Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at <a href="https://www.govds.com/">VDS</a>, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. You can connect with Nick on <a href="https://www.linkedin.com/in/nickglimsdahl/">LinkedIn</a>. </p><p><strong><a rel="payment" title="★ Support this podcast on Patreon ★" href="https://www.patreon.com/press1fornick">★ Support this podcast on Patreon ★</a></strong></p>