Shelley-Anne Salisbury talks with Nicky Perfect, crisis negotiator

<p>Nicky Perfect's 30 year career in the London Metropolitan Police Force culminated with her being selected as one of a handful of specialised hostage negotiators for the UK and has equipped her with incredible facilitation mediation and coaching skills. Nicky  describes how she negotiated her way through high level trauma situations and how she still uses this experience and expertise in her current coaching and other business ventures. It's a fabulous listen with wonderful insights. I think you will agree Nicky is an absolute inspiration. </p>