ServiceNow's New OT Management Product

<p>You know IT / OT integration is getting serious when the popular IT apps and services add OT extensions. The latest is ServiceNow's new OT Management Product.</p> <p>James Destro of ServiceNow joins Dale Peterson on the Unsolicited Response show to talk about two main things.</p> <p>1) How does OT Management get the OT asset inventory information? (and what is the single source of truth for OT asset inventory)</p> <p>2) Once the OT asset inventory is in ServiceNow what types of workflows are envisioned that would be a big benefit to the asset owner.</p> <p>Links:</p> <p>Operational Technology Management 1-pager: <a href= "https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/uc-operational-technology-management-manufacturing.pdf"> https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/uc-operational-technology-management-manufacturing.pdf</a></p> <p>Detailed documentation of the Operational Technology Classes: <a href= "https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/concept/cmdb-ci-class-models-operation-technology.html"> https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/concept/cmdb-ci-class-models-operation-technology.html</a></p> <p>Asset Inventory Integrations: <a href= "https://store.servicenow.com/sn_appstore_store.do#!/store/integrations?freeTrial=service_graph_certified&offeredby=servicenow%253Bpartners"> https://store.servicenow.com/sn_appstore_store.do#!/store/integrations?freeTrial=service_graph_certified&offeredby=servicenow%253Bpartners</a></p> <p>Signup For Dale's Friday News & Notes at <a href= "https://friday.dale-peterson.com/signup">https://friday.dale-peterson.com/signup</a></p>