ServiceNow Industries: “Orchestrating the Work”

<p>The Big Themes:</p><ul><li><strong>It’s all about orchestrating the work:</strong> If you really step back and start with our customer’s customer, you need to do different things from different industries.</li><li><strong>How businesses are redefining themselves:</strong> Wayne Gretzky says, “Skate where the puck is going.” The puck is coming directly at us.</li><li><strong>Still on this new journey:</strong> Really excited about where this is going – especially the way we are building the solutions and taking them to market.</li><li><strong>We’re very passionate about this:</strong> If you really want to be able to change the way our customers are interacting with their customers, you really have to get in their shoes.</li></ul><p> </p><p>The Big Quotes:</p><p>“So with our solution, they went live in eight weeks and they achieved a 70% reduction in cost and a 1,500 times faster processing time.”</p><p> </p><p>This episode is brought to you by BMC Software.</p>