Service Advisor Overload [THA 305]

How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager,  receptionist and more? The efficiency of your service advisor is critical for the overall health of your business. Watch Episode <a href="https://www.youtube.com/watch?v=_cB9CfW4naU" target="_blank" rel="noopener">HERE</a> Dave Schedin, <a href="https://www.computreksystems.com/" target="_blank" rel="noopener">CompuTrek Automotive Management Systems</a>. Dave’s previous episodes <a href="https://remarkableresults.biz/?s=%22Dave+Schedin%22">HERE</a> Clint White, <a href="http://coachingwithintegrity.llc/" target="_blank" rel="noopener">Service Advisor Coach &amp; Shop Consultant with CWI</a> and currently holds multiple ASE certifications. Listen to Clint’s previous episodes <a href="https://remarkableresults.biz/?s=%22clint+white%22" target="_blank" rel="noopener">HERE</a> Murray Voth, <a href="https://rpmtraining.net/" target="_blank" rel="noopener">RPM Training. </a>Listen to Murray’s previous episodes <a href="https://remarkableresults.biz/?s=%22murray+voth%22" target="_blank" rel="noopener">HERE</a> Show Notes: Service Advisor Expectations <ol> <li>Receptionist / Scheduler</li> <li>Customer Service Representative</li> <li>Customer Relations Manager, CRM</li> <li>Fleet Manager</li> <li> Sales Representative</li> <li>Dispute Resolution Manager</li> <li>Vendor Manager</li> <li>Warranty Manager</li> <li>Front-line Marketing Representative</li> <li>Workflow Dispatcher</li> <li>Shop Manager / Team Leader</li> <li>Parts Representative and Manager</li> <li>Technology Software Representative</li> <li>Gatekeeper for the Shop Owner</li> <li>Shuttle / Rental / Loaner Fleet Manager</li> <li>Accounts Receivable Manager</li> <li>Facility Manager</li> <li>Work 9-10 hours working through lunch</li> <li>Make only $60,000 to $80,000 a year</li> </ol><br/> <ul> <li>Most shops miss at least