Second in Command – A COO/GM Perspective [THA 236]

https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VA Jack Curran, G & C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VA David Huntley, GM/VP Greg’s Japanese Auto, 8 Locations in Greater Seattle, WA Key Talking Points COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision. No shop is too small for a COO role CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role.  COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups COO challenges- manage the CEO and them keep on track and direct reports below you COO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish’ at times-let any negativity behind. Can’t be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials. https://www.amazon.com/Make-Noise-Away-Second-Command/dp/1936236737?dchild=1&keywords=make+the+noise+go+away&qid=1628428355&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=ba027d55c4f94d96211251a8d7bb29e4&language=en_US&ref_=as_li_ss_il (Make The Noise Go Away: The Power Of An Effective Second-In-Command )  A special thanks to Chris Chagnon, Jack Curran and David Huntley for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast