S5E3 - Service design

<p>And. We. Are. Back! Ash and Flo return from their summer breaks to discuss a book they both read on the beaches of Europe (so to speak) - Lou Downe's "Good Services." And, no: this isn't a paid book promo or anything... Just the two of them sharing the best "service marketing" insights from the title.</p> <p> </p> <p>Voices, production, etc. by Ash and Flo. Creative and design advice by <a href='https://www.calmar-creativ.com/'>@calmar.creativ</a> Into, outro voiceover by <a href='https://linktr.ee/iamthedakota'>@iamthedakota</a> Music also by <a href='https://linktr.ee/iamthedakota'>@iamthedakota</a> Pls. find the shownotes to this episode at <a href='https://unbillable-hrs.com/s5e3-service-design'>unbillable-hrs.com</a>!</p>