S3E10 - Modern Customer Success with Irit Eizips

<span class="gmail_default">Irit was at the forefront of the Customer Success revolution that started with Gainsight. She has since built her on customer success organization helping companies of all sizes build, re-build, <span class= "il">and</span> grow the customer success function. She shares a ton of knowledge with us.<br /> <br /></span> <span class="gmail_default">Understanding what customers want beyond the scope of the project<br /> Fundamental KPIs for the first implementation of Customer Success<br /> The NRR - Net Retention Rate<br /> The number one mistake when setting up Customer Success<br /> The right leading indicators necessary to get Customer Success right<br /> Behavioral KPIs to track in Customer Success<br /> What makes a good CSM<br /> What makes a good weekly CSM One on One<br /> What consultants should be doing for their own Customer Success score<br /></span>